# Support

> How to get help with Vartari products and how to report a problem.

## Where to write

- **E-mail:** [support@vartari.com](mailto:support@vartari.com). Use it for your account, billing and anything that needs private details. For a security problem, put "Security" in the subject.
- **Discord:** the [Vartari community server](https://discord.gg/Pymu69mVXv). Ask in **#support** first. Check **#known-issues** to see whether the problem is already known. Report a problem in **#bug-reports**. Polish speakers have **#polski**. Discord is the community, not the official support channel.

Before you write, check the Troubleshooting section of the product: [DevHub troubleshooting](/devhub/troubleshooting/index.md) and the [FAQ](/devhub/faq/index.md).

## What to include when you report a problem

- the product and its version (in DevHub: Settings > General),
- your macOS version and whether the Mac is Apple Silicon or Intel,
- the steps that lead to the problem, and what you expected,
- what happened instead, with the exact text of any message and a screenshot if you can,
- when it started, for example after an update.

## What not to send

Do not paste passwords, tokens, keys or other secrets. Do not post the MCP address from the DevHub Dashboard or the contents of your client configuration in a public channel, a public issue or a screenshot. Hide them first. If we need more, we will ask by e-mail.